Cancellation Policy

Prices

These include all expenses as outlined in the itineraries, brochures or website.

Transportation

Transportation, transfers, excursions and tours shall be by our safari vehicles, which include 4x4 tour vans, safari minibuses, overland trucks and saloon cars. On special request, we can organize a 4x4 Land Cruiser or Mercedes tourist vehicle at an additional cost.

Payment

All safaris must be fully paid 7 days before departure (or 10 days before departure for international safaris).

Safari Orientation

Unless the safari is private, clients will share safari facilities with other guests. Clients are therefore advised to be sociable and enjoy the experience with others. Please be prepared to encounter different customs and habits, which form part of the adventure.

Change of Itineraries

The sequence of itineraries is normally followed. However, the company reserves the right to make changes due to weather, road works, high-season congestion, or any other unforeseen circumstances.

Cancellation

In case a booking is cancelled, the following cancellation charges shall apply:

In the event of cancellation, the amount paid will be credited for use within one year. Specific hotel and airline cancellation policies will also apply. For all international trips, kindly request the applicable cancellation policy. Terms & Conditions apply.

Liabilities

The company's liability to passengers carried in its vehicles for transfers, excursions and tours is governed by the laws of Kenya. Any claims shall be subject to the courts of Kenya. While every care is taken, the company shall not be held liable for loss of or damage to personal property. Clients are advised to obtain appropriate travel insurance.

Sub-Contract

The company reserves the right to subcontract any part of the safari. In such cases, all the above terms and conditions shall continue to apply.

Visas

Visa issuance is at the sole discretion of the immigration authorities, and the company has no control over the outcome. Visa fees are non-refundable, even if the visa is not processed on time. The company shall not be liable for visa delays or any costs arising from such delays.

Flights

Clients must verify flight schedules, passenger names, and personal details at the time of booking and ensure any corrections are made before tickets are issued. Any changes made after ticket issuance will be at the client's expense. The company shall not be responsible for any errors or resulting costs.

Cancellation Requests

All cancellations must be emailed to: info@summergetway.co.ke

Office: +254 724 794 548 / +254 721 238 989